GELL Policies
PAYMENTS
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Full payment is due before each lesson. Payment is due for any of the following week blocks: 1, 4, 6, 8, or 12 weeks.
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Upon requesting the following details for your language lessons, you will receive a PayPal invoice:
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General English or English for Specific Purposes (Aviation, Business, Hospitality, IT, Legal, or Medicine).
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Frequency of lessons per week: 1, 2, or 5 lessons per week.
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Lesson duration: 1 or 2 hours.
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Days and times of the week.
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Week blocks: 1, 4, 6, 8, 12.
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Package: Basic or Full
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Applicable Discounts
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Your PayPal invoice is due upon receipt.
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Upon receipt of your paid invoice, your lessons will be scheduled and confirmed.
REFUNDS
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You may cancel a lesson for any reason, noting the following refund policies:
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Cancel with more than 24 hours before your lesson time: full refund or reschedule.
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Cancel with less than 24 hours before your lesson time: no refund.
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There are no refunds once a lesson has ended.
RESCHEDULING LESSONS
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Rescheduling requests must be communicated and approved by your assigned language consultant.
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A rescheduled lesson must be made up within three (3) days.
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Allowing for rescheduling, weekly bookings must be completed as follows:
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1-week bookings must be completed no later than 3 weeks after the first lesson.
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4-week bookings must be completed no later than 6 weeks after the first lesson.
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6-week bookings must be completed no later than 8 weeks after the first lesson.
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8-week bookings must be completed no later than 10 weeks after the first lesson.
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12-week bookings must be completed no later than 14 weeks after the first lesson.
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If your language consultant needs to cancel, you will receive email as soon as possible, and you will have the option of rescheduling your lesson.