​PAYMENTS

• Full payment is due before each lesson. Payment is due for any of the following week blocks: 1, 4, 6, 8, or 12 weeks.

• Upon requesting the following details for your language lessons, you will receive a PayPal invoice:

  • General English or English for Specific Purposes​ (Aviation, Business, Hospitality, IT, Legal, or Medicine).

  • Frequency of lessons per week: 1, 2, or 5 lessons per week. 

  • Lesson duration: 1 or 2 hours.

  • Days and times of the week.

  • Week blocks: 1, 4, 6, 8, 12.

  • Package: Basic or Full

  • Applicable Discounts

• Your PayPal invoice is due upon receipt. 

• Upon receipt of your paid invoice, your lessons will be scheduled and confirmed.

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​REFUNDS

• You may cancel a lesson for any reason, noting the following refund policies:

  • Cancel with more than 24 hours before your lesson time: full refund​ or reschedule.

  • Cancel with less than 24 hours before your lesson time: no refund.

• There are no refunds once a lesson has ended.

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RESCHEDULING LESSONS

• Rescheduling requests must be communicated and approved by your assigned language consultant.

• A rescheduled lesson must be made up within three (3) days.

• Allowing for rescheduling, weekly bookings must be completed as follows:

  • 1-week bookings must be completed no later than 3 weeks​ after the first lesson.

  • 4-week bookings must be completed no later than 6 weeks​ after the first lesson.

  • 6-week bookings must be completed no later than 8 weeks​ after the first lesson.

  • 8-week bookings must be completed no later than 10 weeks​ after the first lesson.

  • 12-week bookings must be completed no later than 14 weeks​ after the first lesson.

• If your language consultant needs to cancel, you will receive email as soon as possible, and you will have the option of rescheduling your lesson.

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